Shipping & Returns

SHIPPING POLICY

Orders are processed upon receipt. Actual shipping time is contingent upon the availability of merchandise and credit verification. Most orders ship within 1 or 2 business days of receiving your order. In the event of delays, every effort will be made to contact you by phone, e-mail, or mail. If the delay is due to a backorder, you will receive a notice and be provided the choice to either remain on backorder, substitute for another item or cancel your order.
All oxygen cylinders are shipped empty unless otherwise specified.

 

Free shipping applies…….
 
For ONLINE/WEB ORDERS only, over $295.00 (Excludes the territories and remote areas).
Only for orders shipped within Canada.
Free shipping does not apply….
Large or overweight products.
Hazardous materials; special handling specifications 
Require temperature-controlled freight.
 
Shipping rates are calculated and charged according to their weight/size/dimensions. 

RETURN POLICY

Please call for a return merchandise authorization number and write it on the outside of the carton. We will not accept any returns without an RMA clearly written on the outside of the carton.

  • Items are not returnable after 15 days from the date received.
  • Shipping and handling charges are non-refundable.
  • Transport will be at your expense for the return of merchandise that does not suit you or due to an error on your part. 
  • No merchandise may be returned without a return authorization number issued by our Customer Service Department.

No returns will be authorized in the following cases:

  • Items identified as non-returnable on the website

  • Special orders or items manufactured according to the customer's personal specifications
  • Items that are discontinued
  • Items that are not in their original packaging or damaged
  • Items not in perfect condition for sale
  • Injectable medication or pharmaceutical product

*A 18% restocking fee may be billed to the customer.

DAMAGED DURING SHIPPING:

Your order is carefully packed to arrive safely. Should the shipment be damaged, Indicate damage on the delivery bill and have it signed by the driver, take a picture and contact our customer service department to have a replacement sent.

 

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